IT SERVICE LEVEL AGREEMENTS

BEST FEATURES FOR TITANIUM SUPPORT
  • 365 Days support through telephonic calls.
  • 365 Days support on site.
  • We provide technical support online and access based on knowledge.
  • Our professionals are very dedicated.
  • Leveraging best practices across engagements with other customers.
  • We conduct quarterly reviews.
  • We avail spare parts on the site.
  • SLA reporting monthly and quarterly
BEST FEATURES FOR PLATINIUM SUPPORT
  • 365 Days support through telephonic calls.
  • 365 Days support on site.
  • Our engineers visit the sites wasting no time.
  • We provide technical support online and access based on knowledge.
  • Our professionals are very dedicated.
  • We conduct quarterly reviews.
  • We avail spare parts on the site.
  • SLA reporting monthly and quarterly.

BEST FEATURES FOR GOLD SUPPORT
  • 365 Days support through telephonic calls.
  • Support from Monday to Friday .
  • Our engineers visit the sites wasting no time.
  • Our professionals are very dedicated.
  • We conduct Semi-annual reviews.
  • We avail spare parts on the site.
  • SLA reporting Full and quarterly
  • We provide technical support online and access based on knowledge.
BEST FEATURES FOR SILVER SUPPORT
  • 365 Days support through telephonic calls.
  • Support from Monday to Friday .
  • Our engineers visit the sites wasting no time.
  • Our professionals are very dedicated.
  • We conduct Semi-annual reviews.
  • We avail spare parts on the site.
  • SLA reporting Full and quarterly
  • We provide technical support online and access based on knowledge
BEST FEATURES FOR BRONZE SUPPORT
  • Support through telephone from Monday to Firday 9am to 5pm.
  • 8am to 5pm support excluding bank holidays and public holidays.
  • We provide technical support online and access based on knowledge.
  • Engineers visit to the sites in 24 hours.
  • Notification and email alerts.