Multichannel contact centre functionality and features is an important requirement for small as well as mid market companies. Here in this case, it is possible to get complete end-to-end Avaya IP Office solution with the best help of Avaya IP Office Contact Center (IPOCC). When it comes to its packages, it includes real time and historical reporting, ACD, IVR, call recording and so on. By targeting between 5 and 500 users as well as 5 to 250 agents, IPOCC makes the best choice. It also proves to be much cost effective as well which becomes affordable to meet the budgets of the small and mid size companies in the perfect manner.